Shipping Information

Our normal shipping method for hermit crab food is USPS first class, for isopods USPS priority mail which is normally 1-3 days. USPS does not guarantee delivery times for priority mail as it is only an estimated time frame. We are not responsible for carrier delays. At this time we only ship isopods to the lower 48 states, and hermit crab food to lower 48 states and Alaska. 

HERMIT CRAB FOODS, DECOR, AND SHELLS

For shipping on all crab foods, home decor, shells, cat and dog items, and lizard treats please select Hermit Crab Food. Hermit crab food will be shipped out in 3-8 BUSINESS days. 

SHIPPING INFORMATION ON ISOPODS, SPRINGTAILS, AND MILLIPEDES

We currently have 2 shipping options. For live arrival guarantee we have USPS Priority Mail or Fedex 2-3 day for pickup at your Post Office or FedEx hub. Please read below for temperatures for these options.  You can also have your package shipped directly to you with NO live arrival guarantee. Express Mail is also a option with LAG as long as held at your post office.

All isopod, springtail, and millipede orders are shipped with heat, cold pack, and insulated box as needed. If you would like to have your order shipped Express mail please contact us before placing your order. 

Any problems with a package held for pick up for the live arrival guarantee or home delivery must be sent to me within 30 minutes of the delivery time marked by tracking. Packages must be picked up in a timely manner, any package left for more than 1 business days voids the live arrival guarantee. I am not responsible for packages not picked up or returned to the sender. It is the buyers responsibility to track their packages and know when they come. We are not responsible for delays. 

LIVE ARRIVAL GUARANTEE 

HOLD FOR PICKUP

Live arrival guarantee on all packages held for pick up if your local Post Office or FedEx hub. LAG voided if your daytime temperatures are below 20 or above 90 degrees. Orders must be picked up within 1 business day of arriving at your hub. 

DELIVER TO HOME

No live arrival guarantee on all packages not held.

Any DOA isopods will require proof before resending.

DOA INVERTEBRATES- Video MUST include clear pictures of dead isopods, and be at least one minute long.