Shipping, Live Arrival Guarantee, & Return Information
We do not accept returns.
HERMIT CRAB FOODS, DECOR, AND SHELLS
For shipping on all crab foods, home decor, shells, cat and dog items, and lizard treats please select Hermit Crab Food. Hermit crab food will be shipped out in 3-8 BUSINESS days.
SHIPPING INFORMATION ON ISOPODS, SPRINGTAILS, AND MILLIPEDES
We will be offering USPS as long as there isn't major delays. We will also be offering FedEx, and UPS. For our Live Arrival Guarantee packages MUST BE held at your local Post Office or hub. We are not responsible for carrier delays. IT IS YOUR RESPONSIBLITY TO TRACK YOUR PACKAGE ONCE YOU GET YOUR SHIPPING NOTIFICATION.
Please read below for temperatures for these options. You can also have your package shipped directly to you with NO live arrival guarantee.
Priority Express Mail is also a option with LAG as long as held at your post office.
All isopod, springtail, and millipede orders are shipped with heat, cold pack, and insulated box as needed. If you would like to have your order shipped Express mail please pick that option at check out.
Any problems with a package held for pick up for the live arrival guarantee or home delivery must be sent to me within 30 minutes of the delivery time marked by tracking. Packages must be picked up in a timely manner, any package left for more than 1 business days voids the live arrival guarantee. I am not responsible for packages not picked up or returned to the sender. It is the buyers responsibility to track their packages and know when they come. We are not responsible for delays.
LIVE ARRIVAL GUARANTEE
HOLD FOR PICKUP
Live arrival guarantee on all packages held for pick up if your local hub. LAG voided if your daytime temperatures are below 20 or above 90 degrees. Orders must be picked up within 1 business day of arriving at your hub.
DELIVER TO HOME
No live arrival guarantee on all packages not held.
DOA INVERTEBRATES- If your order shows up dead on arrival you MUST MAKE A VIDEO and it MUST include clear pictures of dead isopods/inverts, and be at least one minute long.
I reserve the right to resend the DOA or refund the DOA minus shipping cost.
THEY CAN'T FIND MY PACKAGE OR IT SAYS ITS OUT FOR DELIVERY
If you did a Hold for Pickup for our live arrival guarantee and it says that your package is out for delivery it should be at the post office. Take tracking with you, and ask them if they have a special place they put live animal boxes to keep them warm.
All our boxes are brown boxes with live insect, priority mail, and hold for pickup stickers if your package is HOLD FOR PICKUP.